FAQs

Q1: What cleaning methods doe’s True Couch Cleaning use?

True Couch Cleaning utilizes eco-friendly techniques including steam cleaning, deep cleaning, and specialized stain treatments to ensure effective cleaning.

Q2: Is True Couch Cleaning’s process safe for children and pets?

Absolutely, True Couch Cleaning uses non-toxic and biodegradable cleaning products to ensure safety for children and pets.

Q3: How often should I have my couch cleaned by True Couch Cleaning?

Generally, professional cleaning every 6-12 months is recommended, but it may vary based on usage and individual needs.

Q4: Do they offer same-day service?

Yes, True Couch Cleaning offers same-day service in Melbourne for urgent needs.

Q5: Can True Couch Cleaning handle different types of fabrics?

Yes, they have trained technicians skilled in handling various fabrics and upholstery materials.

Q6: What is True Couch Cleaning’s pricing structure?

Pricing is based on the size and condition of the couch, as well as the specific services required. You can contact them for a detailed quote.

Q7: Does True Couch Cleaning offer commercial services?

Yes, they offer both residential and commercial couch cleaning services.

Q8: How long does the cleaning process usually take?

A standard cleaning process takes a few hours, plus additional drying time.

Q9: Is True Couch Cleaning’s method environmentally friendly?

Is True Couch Cleaning’s method environmentally friendly?

Q10: How can I book an appointment with True Couch Cleaning?

Appointments can be booked online or by calling their customer service line.

Q11: What areas does True Couch Cleaning cover in Melbourne?

True Couch Cleaning covers most areas within Melbourne and its surrounding suburbs.

Q12: Can True Couch Cleaning remove stubborn stains like wine or ink?

Yes, their technicians are trained to handle various types of stubborn stains.

Q13: What if I’m not satisfied with the cleaning service?

True Couch Cleaning emphasizes customer satisfaction and will work with you to resolve any concerns.

Q14: Do I need to do anything to prepare for the cleaning?

Clearing personal items from the couch and providing access is generally all that’s needed.

Q15: Does True Couch Cleaning offer any guarantees?

They often provide satisfaction guarantees; specific details can be obtained by contacting them directly.

Q16: Can True Couch Cleaning clean leather couches?

Yes, they have specialized techniques and products to safely clean leather upholstery.

Q17: Are discounts available for repeat customers?

True Couch Cleaning may offer discounts or loyalty programs; you can inquire with their customer service.

Q18: Can I trust the technicians at True Couch Cleaning?

Yes, all technicians are trained, background-checked, and committed to providing professional service.

Q19: Will the cleaning process be noisy or disruptive?

Some noise is expected, but technicians aim to minimize disruption during the cleaning process.

Q20: What payment methods does True Couch Cleaning accept?

They accept various payment methods, including credit cards, cash, and sometimes online payments.

Q21: Can True Couch Cleaning clean other types of furniture?

Yes, they offer cleaning services for various types of upholstered furniture.

Q22: What sets True Couch Cleaning apart from other services?

Their commitment to eco-friendly practices, quality, customer satisfaction, and tailored solutions sets them apart.

Q23: How soon should I book in advance?

It’s advisable to book at least a few days in advance, though same-day services may be available.

Q24: Is True Couch Cleaning insured?

Yes, they are typically insured to provide peace of mind to their clients.

Q25: Can True Couch Cleaning provide references or testimonials?

Absolutely, True Couch Cleaning can provide customer testimonials, and additional reviews can be found online.