Frequently Asked Questions
Q1: What cleaning methods doe’s True Couch Cleaning use?
True Couch Cleaning utilizes eco-friendly techniques including steam cleaning, deep cleaning, and specialized stain treatments to ensure effective cleaning.
Q2: Is True Couch Cleaning’s process safe for children and pets?
Absolutely, True Couch Cleaning uses non-toxic and biodegradable cleaning products to ensure safety for children and pets.
Q3: How often should I have my couch cleaned by True Couch Cleaning?
Generally, professional cleaning every 6-12 months is recommended, but it may vary based on usage and individual needs.
Q4: Do they offer same-day service?
Yes, True Couch Cleaning offers same-day service in Melbourne for urgent needs.
Q5: Can True Couch Cleaning handle different types of fabrics?
Yes, they have trained technicians skilled in handling various fabrics and upholstery materials.
Q6: What is True Couch Cleaning’s pricing structure?
Pricing is based on the size and condition of the couch, as well as the specific services required. You can contact them for a detailed quote.
Q7: Does True Couch Cleaning offer commercial services?
Yes, they offer both residential and commercial couch cleaning services.
Q8: How long does the cleaning process usually take?
A standard cleaning process takes a few hours, plus additional drying time.
Q9: Is True Couch Cleaning’s method environmentally friendly?
Is True Couch Cleaning’s method environmentally friendly?
Q10: How can I book an appointment with True Couch Cleaning?
Appointments can be booked online or by calling their customer service line.
Q11: What areas does True Couch Cleaning cover in Melbourne?
True Couch Cleaning covers most areas within Melbourne and its surrounding suburbs.
Q12: Can True Couch Cleaning remove stubborn stains like wine or ink?
Yes, their technicians are trained to handle various types of stubborn stains.
Q13: What if I’m not satisfied with the cleaning service?
True Couch Cleaning emphasizes customer satisfaction and will work with you to resolve any concerns.
Q14: Do I need to do anything to prepare for the cleaning?
Clearing personal items from the couch and providing access is generally all that’s needed.
Q15: Does True Couch Cleaning offer any guarantees?
They often provide satisfaction guarantees; specific details can be obtained by contacting them directly.
Q16: Can True Couch Cleaning clean leather couches?
Yes, they have specialized techniques and products to safely clean leather upholstery.
Q17: Are discounts available for repeat customers?
True Couch Cleaning may offer discounts or loyalty programs; you can inquire with their customer service.
Q18: Can I trust the technicians at True Couch Cleaning?
Yes, all technicians are trained, background-checked, and committed to providing professional service.
Q19: Will the cleaning process be noisy or disruptive?
Some noise is expected, but technicians aim to minimize disruption during the cleaning process.
Q20: What payment methods does True Couch Cleaning accept?
They accept various payment methods, including credit cards, cash, and sometimes online payments.
Q21: Can True Couch Cleaning clean other types of furniture?
Yes, they offer cleaning services for various types of upholstered furniture.
Q22: What sets True Couch Cleaning apart from other services?
Their commitment to eco-friendly practices, quality, customer satisfaction, and tailored solutions sets them apart.
Q23: How soon should I book in advance?
It’s advisable to book at least a few days in advance, though same-day services may be available.
Q24: Is True Couch Cleaning insured?
Yes, they are typically insured to provide peace of mind to their clients.
Q25: Can True Couch Cleaning provide references or testimonials?
Absolutely, True Couch Cleaning can provide customer testimonials, and additional reviews can be found online.
