Privacy Policy

At True Couch Cleaning, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://truecouchcleaning.com.au or use our services.

Information We Collect

We may collect the following types of personal information:

  • Contact Information – Name, email address, phone number, address
  • Service Details – Information about the type of couch cleaning services you requir
  • Payment Information – When you make a purchase or booking
  • Website Usage Data – IP address, browser type, device information, pages visited, and usage behaviour via cookies and analytics tools

How We Use Your Information

We collect and use your personal information to:

  • Respond to your inquiries or service bookings
  • Provide and manage couch cleaning services
  • Process payments
  • Improve our website and customer experience
  • Send service reminders, updates, or promotional communications (only if you opt-in)

Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your information with:

  • Trusted third-party service providers (e.g., payment processors, customer management tools)
  • Government or legal authorities, when required by law or to protect our rights
  • Our affiliated technicians and contractors to fulfil your service requests

Cookies & Tracking Technologies

Our website uses cookies and analytics tools to understand user behaviour, improve performance, and enhance functionality. You may disable cookies in your browser settings, but this may affect the usability of our website.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of electronic transmission is 100% secure.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

Contact Us

If you have questions or concerns about our Privacy Policy or data practices, please contact:

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.