Terms and Conditions

 

Welcome to True Couch Cleaning. These Terms & Conditions (“Terms”) govern your use of our website at https://truecouchcleaning.com.au and the services we provide. By accessing or using our website or services, you agree to be bound by these Terms.

Use of Website

You agree to use our website and services for lawful purposes only. You must not:

  • Use the website in any way that breaches any applicable laws or regulations
  • Engage in any activity that interferes with or disrupts the website
  • Attempt to gain unauthorized access to any part of the site or systems

Service Bookings

  • All service bookings are subject to availability
  • You must provide accurate and complete information during the booking process
  • We reserve the right to refuse or cancel a booking at our discretion

Pricing and Payment

  • All prices listed on our website are in Australian Dollars (AUD) and include applicable taxes
  • We reserve the right to change prices at any time without notice
  • Payment must be made at the time of service booking or as otherwise agreed
  • Late or non-payment may result in cancellation of services and additional fees

Cancellations and Rescheduling

  • Cancellations must be made at least 24 hours prior to the scheduled service
  • A cancellation fee may apply for late cancellations or no-shows
  • We reserve the right to reschedule services due to unforeseen circumstances (e.g., weather, staff availability)

Limitation of Liability

  • While we aim to deliver high-quality services, we are not liable for any direct, indirect, or consequential loss or damage arising from the use of our services or website
  • Our liability is limited to the amount paid for the service in question, where permitted by law

Intellectual Property

  • All content on our website (including text, images, logos, and design) is the property of True Couch Cleaning and protected under copyright and trademark laws
  • You may not reproduce, distribute, or modify any content without our written consent

User-Generated Content

If you submit reviews, testimonials, or any other content to our website or social media pages:

  • You grant us the right to use, reproduce, and publish that content
  • You agree not to post any content that is unlawful, defamatory, or violates the rights of others

Privacy

Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Marketing Communications

By providing your contact information, you agree that we may contact you via email, SMS, or phone for service-related updates and promotional offers. You can opt out at any time.

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of our services shall be resolved in the courts of Victoria.

Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with the updated effective date. Continued use of the website or services after any changes constitutes your acceptance of the new Terms.

Contact Us

If you have any questions about these Terms & Conditions, please contact us: